Terms of Service
Fair, transparent terms designed for business success. No hidden clauses, no restrictive policies — just clear agreements built on mutual trust.
- Last updated
- January 15, 2025
- Effective
- February 1, 2025
- Version
- 3.2
- 99.9%Uptime
- 30-DayMoney-Back
- Mon–SatSupport
- ZeroLock-in
Section 1: What You're Agreeing To
By using our platform you agree to these terms. We've written them in plain language — no legalese.
What You Get
- API access within your plan's limits
- Meta's WhatsApp charges apply per delivered template message
- No long-term contracts required, cancel any time
- 30-day money-back guarantee
- Access to all platform features included in your plan
- Free onboarding and setup on the WhatsApp Business API plans
Our Commitments
- 99.9% Uptime
- Mon–Sat Support
- Fair Usage
- No Lock-in
- SOC 2
Still have questions? Our team replies within 24 hours, Mon–Sat, 9 AM–7 PM IST. Get in touch →
Section 2: Key Terms Summary
The most important parts of our service agreement, explained in plain language so you always know where you stand.
- Billing & Payments
- Monthly or annual billing cycles. Pay-as-you-go pricing for messages, with no setup fee on the WhatsApp Business API plans and RCS. 30-day money-back guarantee applies to all plans.
- Service Limits
- Governed by a fair usage policy to ensure platform stability. Upgrade your plan at any time; upgrades take effect immediately. Your limits are clearly defined upfront.
- Termination
- Cancel at any time — contact us to cancel, with no penalties or exit fees.
Section 3: What You Can & Can't Do
We want you to get the most out of our platform. Here's what's permitted and what's not.
Permitted Uses
- Business messaging and customer communications
- Marketing campaigns to opted-in recipients
- Transactional alerts, notifications, and OTPs
- Internal team and operational messaging
- Customer support and helpdesk automation
- Integration with third-party CRM and tools
Prohibited Uses
- Not permitted: Spam, phishing, or unsolicited bulk messages
- Not permitted: Fraudulent, deceptive, or misleading content
- Not permitted: Distribution of malware or malicious links
- Not permitted: Violation of applicable local or international laws
- Not permitted: Harassment, threats, or abusive communications
- Not permitted: Reselling or sublicensing without written consent
Section 4: How We Handle Your Data
Your data belongs to you. We only process what's necessary to deliver the service.
- Encrypted at RestAES-256
- AES-256 encryption.
- In-Transit TLSTLS 1.2+
- Data in motion protected by TLS 1.2+.
Section 5: Liability & Indemnification
We've kept this section short and fair — here's what each party is responsible for.
- Our Liability
- Our liability is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
- Your Responsibility
- You agree to indemnify us against claims arising from your misuse of the service, violation of these terms, or infringement of third-party rights.
- Mutual Fairness
- Both parties waive the right to class-action suits. Disputes are resolved via binding arbitration in a mutually agreed jurisdiction.
Section 6: Jurisdiction & Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be settled by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules.
For customers operating in the European Union, we comply with GDPR requirements and provide a Data Processing Agreement (DPA) upon request. For customers in other jurisdictions, applicable local laws may also apply.
Section 7: Changes to These Terms
We may update these Terms from time to time. We'll notify you via email at least 30 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.
Have Questions About Our Terms?
Our team is available to answer any questions about our service agreement and business terms. We reply within 24 hours, Mon–Sat, 9 AM–7 PM IST.
- TRAI DLT
- ISO 27001
- SOC 2
- Meta Business Partner