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    Transform E-commerce Communication

    Automated order updates, abandoned cart recovery and personalized campaigns for online stores, marketplaces and D2C brands, sent over the WhatsApp Business API, bulk WhatsApp, DLT-compliant SMS and RCS. See pricing or browse all services.

    Get E-commerce Demo View Use Cases
    WhatsApp Business API + Meta charges
    From ₹999/mo
    Bulk WhatsApp (WaChat), your own number
    From ₹999/mo
    Promotional to transactional SMS
    ₹0.15–0.25/msg
    RCS Messaging
    From ₹0.16/msg

    E-commerce Communication Use Cases

    Critical communication scenarios that drive e-commerce success, each on the channel that suits it.

    • Order Confirmations & Updates

      Send instant order confirmations, shipping updates, and delivery notifications to keep customers informed.

      Transactional SMSWhatsApp API

    • Abandoned Cart Recovery

      Send personalized reminders to customers who left items in their cart, with an offer and an opt-out.

      Promotional SMSWaChatRCS

    • Payment Reminders & Receipts

      Send payment confirmations, invoice reminders, and receipt notifications.

      Transactional SMSWhatsApp API

    • Promotional Campaigns

      Run flash sales, new product launches, and seasonal promotions with targeted messaging.

      Promotional SMSWaChatRCS

    • Customer Support

      Answer order queries and handle returns in two-way chats on the WhatsApp Business API, from a shared inbox.

      WhatsApp API

    • Loyalty Program Updates

      Send reward points updates, exclusive offers, and loyalty program notifications.

      Promotional SMSRCS

    Customer Purchase Journey Communication

    Complete communication flow from browsing to post-purchase engagement. Every message but the last is transactional.

    1. 01Customer Places Order

      Customer completes purchase with phone number verification.

      Transactional

    2. 02Order Confirmation

      Send instant confirmation with order details and tracking info.

      Transactional

    3. 03Payment Processing

      Send payment confirmation and receipt.

      Transactional

    4. 04Shipping Updates

      Notify when the order ships, with a tracking number.

      Transactional

    5. 05Delivery Confirmation

      Send delivery notification and a review request.

      Transactional

    6. 06Post-Purchase Offers

      Send personalized recommendations and special offers.

      Promotional

    Why E-commerce Businesses Choose NotifyTech AI

    10,000+ businesses across fintech, e-commerce, healthcare and logistics rely on the platform for reliable, compliant customer communication.

    • Fewer "where is my order" messages

      Proactive order, shipping and delivery updates keep customers informed without a support ticket.

    • Win back abandoned carts

      Reach shoppers who left items behind and bring repeat buyers back with targeted messages.

    • One platform, every channel

      WhatsApp Business API, bulk WhatsApp, SMS and RCS under one account, one dashboard.

    • DLT-registered SMS

      SMS runs on TRAI DLT-registered headers and approved templates.

    TRAI DLT Compliance for E-commerce

    Six things to have in place before you send. SMS rules come from TRAI DLT, WhatsApp rules from Meta.

    1. 01DLT entity registration

      Register your business on a TRAI DLT platform before sending any SMS.

    2. 02Separate sender IDs

      Use different sender IDs for transactional and promotional SMS.

    3. 03Template pre-approval

      Get every SMS template approved on DLT before you send it.

    4. 04Consent records

      Keep opt-in records for every customer you message with promotions.

    5. 05STOP mechanism

      Include a STOP option in every promotional SMS.

    6. 06WhatsApp templates and opt-in

      WhatsApp message templates are reviewed by Meta, and customers must opt in before you message them.

    Sample E-commerce Campaign Flows

    Illustrative sequences to adapt. Offers, timings and wording are yours to set.

    • Abandoned Cart Recovery

      A multi-touch sequence that brings shoppers back with offers and urgency.

      Promotional SMSWaChat
      1. First reminder: 20% off if completed within 2 hours
      2. Second reminder: free shipping and an extra 10% off
      3. Final reminder: last chance with an exclusive discount
      4. Win-back: a coupon for the next purchase

    • Flash Sale Promotion

      A time-sensitive run for limited-time offers and new product launches.

      Promotional SMSRCS
      1. Flash sale announcement with a countdown
      2. Limited stock alerts for popular items
      3. Exclusive preview for loyal customers
      4. Sale extension notification

    • Order Journey Communication

      Messaging from order to delivery and the follow-up after it.

      Transactional SMSWhatsApp API
      1. Order confirmation with estimated delivery
      2. Payment confirmation and receipt
      3. Shipping notification with a tracking link
      4. Delivery confirmation and feedback request
      5. Post-delivery satisfaction survey

    Sources & References

    • TRAI DLT Guidelines

      Telecom Regulatory Authority of India guidelines for DLT compliance in messaging.

      Access TRAI Guidelines

    • TCCCPR 2018 (Consolidated)

      The TRAI regulations on commercial communications that DLT registration follows from.

      Read the Regulations

    • WhatsApp Business API Documentation

      Meta’s documentation for the WhatsApp Business Platform: technical specs, implementation guides and best practices.

      Read Documentation

    Boost your E-commerce sales

    See order updates, cart recovery and delivery alerts running for your store. We will walk you through the channels that fit and what they cost.

    Get E-commerce Demo View E-commerce Pricing

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