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    Transform Healthcare Communication

    Appointment reminders, report-ready notices and patient chats for hospitals, clinics, diagnostic centres and pharmacies, sent over the WhatsApp Business API, bulk WhatsApp, DLT-compliant SMS and RCS. See pricing or browse all services.

    Get Healthcare Demo View Use Cases
    WhatsApp Business API + Meta charges
    From ₹999/mo
    Bulk WhatsApp (WaChat), your own number
    From ₹999/mo
    Promotional to transactional SMS
    ₹0.15–0.25/msg
    RCS Messaging
    From ₹0.16/msg

    Healthcare Communication Use Cases

    Reminders and notifications for clinics and hospitals, each on the channel that suits it. Messages are not medical advice, and clinical detail stays out of the text.

    • Appointment Confirmations & Reminders

      Send appointment confirmations and reminders, and any change to the schedule, by SMS or WhatsApp.

      Transactional SMSWhatsApp API

    • Report & Prescription Ready Notices

      Tell patients a report or prescription is ready to collect or view. The message says only that it is ready, never what is in it.

      Transactional SMSWhatsApp API

    • Patient Queries & Front-Desk Support

      Answer questions about timings, doctors and bookings in two-way chats on the WhatsApp Business API, from a shared inbox.

      WhatsApp API

    • Health Camp & Check-up Announcements

      Announce vaccination drives, check-up camps and wellness programmes to people who opted in, with an opt-out.

      Promotional SMSWaChatRCS

    • Follow-up & Recall Reminders

      Remind patients to book or attend a follow-up visit or routine check-up that your clinic has asked for.

      Transactional SMSWhatsApp API

    • Billing & Payment Notices

      Send payment reminders, receipts and bill-ready notices.

      Transactional SMSWhatsApp API

    Patient Care Communication Workflow

    From registration to follow-up. Every message but the last is transactional; the camp invite is the one that needs consent and an opt-out.

    1. 01Patient Registers

      Patient gives a phone number and agrees to be messaged at registration.

      Transactional

    2. 02Appointment Confirmation

      Send an instant confirmation with the date, time and doctor or clinic name.

      Transactional

    3. 03Pre-Appointment Reminder

      Remind the patient ahead of the visit, with the time and any documents to bring.

      Transactional

    4. 04Report or Prescription Ready

      Notify the patient that a report or prescription is ready. The message carries no result or medicine details.

      Transactional

    5. 05Follow-up Reminder

      Remind the patient to book or attend a follow-up visit.

      Transactional

    6. 06Health Camp Invites

      Invite patients who opted in to check-up camps and wellness programmes.

      Promotional

    Why Healthcare Providers Choose NotifyTech AI

    The same platform that 10,000+ businesses across fintech, e-commerce, healthcare and logistics rely on for reliable, compliant communication.

    • Updates without a call

      Appointment, report-ready and billing updates go out on their own, without your front desk phoning each patient.

    • Patients reach you on WhatsApp

      Two-way chats on the WhatsApp Business API, answered from a shared inbox.

    • One platform, every channel

      WhatsApp Business API, bulk WhatsApp, SMS and RCS under one account, one dashboard.

    • DLT-registered SMS

      SMS runs on TRAI DLT-registered headers and approved templates.

    Tailored Solutions for Healthcare Specialties

    Typical messages for four kinds of provider, each on the channel that suits it.

    • Hospitals & Clinics

      • Appointment confirmations
      • Visit reminders
      • Billing and payment notices
      • Two-way chat on WhatsApp
      Transactional SMSWhatsApp API

    • Diagnostic Centres

      • Test booking confirmations
      • Report-ready notices
      • Report collection reminders
      • Follow-up reminders
      Transactional SMSWhatsApp API

    • Dental Practices

      • Appointment reminders
      • Recall reminders
      • Reschedule by reply on WhatsApp
      • Payment receipts
      Transactional SMSWhatsApp API

    • Pharmacies

      • Order-ready alerts
      • Refill reminders
      • Payment receipts
      • Offers to customers who opted in
      Transactional SMSWhatsApp APIPromotional SMS

    TRAI DLT Compliance for Healthcare Providers

    Six things to have in place before you send. SMS rules come from TRAI DLT, WhatsApp rules from Meta. Rules for health data are yours to confirm with your own legal adviser.

    1. 01DLT entity registration

      Register your clinic or hospital as an entity on a TRAI DLT platform before sending any SMS.

    2. 02Separate sender IDs

      Use different sender IDs for transactional and promotional SMS.

    3. 03Template pre-approval

      Get every SMS template approved on DLT before you send it. Word templates to say a report or prescription is ready, never what is in it.

    4. 04Consent records

      Keep a record that each patient agreed to be messaged, especially for camp and offer messages.

    5. 05STOP mechanism

      Include a STOP option in every promotional SMS.

    6. 06WhatsApp templates and opt-in

      WhatsApp message templates are reviewed by Meta, and people must opt in before you message them.

    Sample Healthcare Campaign Flows

    Illustrative sequences to adapt. Timings and wording are yours to set; keep clinical detail out of the message text.

    • Appointment Reminder Sequence

      From booking to the visit, with a way to reschedule on the way.

      Transactional SMSWhatsApp API
      1. Booking confirmation with date and time
      2. Reminder ahead of the visit
      3. Option to confirm or reschedule
      4. Reschedule confirmation
      5. Follow-up visit reminder

    • Health Camp Announcement

      An opt-in run for a check-up camp or vaccination drive.

      Promotional SMSWaChat
      1. Camp announcement with dates and location
      2. Booking confirmation
      3. Reminder ahead of the camp
      4. Thank-you message after the camp

    • Report & Billing Updates

      Notices that something is ready, with the detail kept in your own systems.

      Transactional SMSWhatsApp API
      1. Report ready to collect or view (no results in the message)
      2. Prescription ready at the pharmacy counter
      3. Bill ready with payment details
      4. Payment receipt

    Sources & References

    • TRAI DLT Guidelines

      Telecom Regulatory Authority of India guidelines for DLT compliance in messaging.

      Access TRAI Guidelines

    • TCCCPR 2018 (Consolidated)

      The TRAI regulations on commercial communications that DLT registration follows from.

      Read the Regulations

    • WhatsApp Business API Documentation

      Meta’s documentation for the WhatsApp Business Platform: technical specs, implementation guides and best practices.

      Read Documentation

    Keep every patient informed

    See appointment reminders, report-ready notices and patient chats running for your clinic. We will walk you through the channels that fit and what they cost.

    Get Healthcare Demo View Healthcare Pricing

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